Free Shipping: All Phone Orders and orders placed on www.dematteomusic.com ship FREE within the contiguous 48 United States. Expedited shipping will be charged an additional cost.
Most orders ship same or next day: We strive to ship all orders within one to two business days after payment has been approved
Insurance included: All packages are fully insured at no additional charge. We take all steps necessary to make sure your package arrives to you in ready to play condition. But unfortunately a very small percentage of the time damage can happen in shipping, If you notice shipping damage to your box inspect your item before excepting the delivery. If you discover damage to the package after you have signed for the package make sure to keep all packing materials and boxes so that the shipping company can inspect them if necessary.
Size and Weight Restrictions: Certain products are excluded from free shipping due to size and weight restrictions. Large and Heavy items may incur shipping charges.
Returns: If you choose to return your order, we will deduct the cost of shipping from any refund
We want you to be happy with the equipment that you purchase from us, we understand that sometimes you get a piece of gear that doesn’t work out for you. That’s why we offer an easy return policy to take the stress out of purchasing from us.
If you decide you'd like to return an item, please email us at firstname.lastname@example.org we will get back to you quickly with easy instructions on how to get your product back to us safely and efficiently, please include Your Full Name, Address, Phone number, and receipt number, and the reason for your return. You can also call us at 614-351-5007 during business hours.
Most new items may be returned within 14 days of delivery and most vintage & used items may be returned within 3 days of delivery for a full refund, exchange, or store credit. We simply ask that items are returned in their original condition and include all accessories, documentation, and packaging. A Restock fee may apply if item is not in original condition, or is missing any accessories, documentation, and packaging.
Please ensure that the item is packed safely for the return shipment with the return authorization (RMA) number clearly written on the box. Buyers are responsible for all return shipping costs unless the return is due to a defective or incorrect item. Any outbound shipping charges are not refundable.
Some products are not returnable due to the consumable nature of the product, copyright reasons, or sanitary reasons. Some of the items include, but are not limited to: guitar & bass strings, amplifier tubes, previously installed instrument pickups or speakers, drum heads, drum sticks, cleaning products, software, books, microphones, harmonicas, earplugs, earbuds, headphones, as well as any other products designed to come in contact with the mouth or ears. Special Orders are NOT Returnable.
We strive to process all refunds within 48 hours of the return being received at our location. Credit card refunds typically take 2-4 business days to post to your account, but could vary based upon your bank's processing times.
Shipping Company’s: We ship most orders thru Fedex, UPS, or USPS
Tracking & Delivery Confirmation: After your purchase is completed, and as soon as the order is shipped, an email with a tracking number will be sent to you to track the status of your shipment.
Delivery Time: Our standard shipping services, Fedex, UPS Ground and USPS Priority Mail, deliver anywhere in the contiguous 48 United States within 1-5 business days.